A Cornish farmer and food producer based near Redruth is braced for a bumper Christmas rush, following a year of extraordinary adaptation and growth.
Primrose Herd is a family farm and butchery which specialises in outdoor-reared, traditional breed pigs; Sally Lugg and her team supply top restaurants and farm shops across Cornwall and sell their award-winning meat at Helston Farmer’s Market, as well as online.
2020 has “felt like a relentless agility contest” according to Sally, who is ready to adapt her business yet again, shifting the focus back to online retail as another national lockdown begins.
Extra staff have been recruited, new products introduced, and a free local delivery offer has been launched to help people source quality food safely and conveniently during lockdown.
During the first lockdown online sales increased dramatically, allowing the family business to survive, even as their wholesale trade was decimated by the shutdown of the hospitality industry.
With the reopening of restaurants, pubs and hotels in the summer, Primrose Herd had to respond quickly to fulfil a different type of demand; Sally and Head Butcher Jake Gregory hired new members of staff to help them keep up.
On the verge of another national lockdown, Primrose Herd are ready to switch back to the online retail model as the festive season approaches.
Sally says: “Obviously we are standing by to support the Cornish hospitality industry in any way we can, and hope that our pubs, restaurants and hotels will be able to trade profitably in the run-up to Christmas – there is a lot of concern about that right now amongst our friends in the trade.”
She added: “However, we’re very lucky that we are able to reach our customers via the website during these periods of upheaval – people are extremely keen to source great quality food and have it delivered to their door. With demand changing again our new staff in the butchery are in for a busy time!”
She added: “We’re pleased to have recruited locally for these skilled, year-round positions. At the start of this latest lockdown we’re confident that we can keep up with our website orders.”
Sally anticipates a busy Christmas, with disruption to usual shopping routines and many people reluctant to brave crowded supermarkets; it is hoped that farmer’s markets scheduled for the festive season will still be able to take place, connecting local suppliers with their loyal customers who prefer to shop face-to-face.
Primrose Herd are offering free delivery to all TR postcodes in the run up to Christmas for orders over £30, plus a wider selection of Christmas Hampers and special seasonal products, helping families get their pigs in blankets and more, ready for the festive season.